{"id":25,"date":"2026-07-07T12:17:56","date_gmt":"2026-07-07T10:17:56","guid":{"rendered":"https:\/\/bycarol.es\/?page_id=25"},"modified":"2026-09-19T22:11:38","modified_gmt":"2026-09-19T20:11:38","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/bycarol.es\/pt\/preguntas-frecuentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">PREGUNTAS FRECUENTES (FAQ)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfCu\u00e1nto tarda en llegar mi pedido?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Plazos de entrega<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pen\u00ednsula<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entrega a domicilio: <strong>1\u20132 d\u00edas laborables<\/strong><\/li>\n\n\n\n<li>Punto de recogida: <strong>2\u20134 d\u00edas laborables<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Canarias<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Oficina de Correos: <strong>2\u20133 d\u00edas laborables<\/strong><\/li>\n\n\n\n<li>Entrega a domicilio: <strong>2\u20133 d\u00edas laborables<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Baleares<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entrega a domicilio: <strong>3 d\u00edas laborables<\/strong><\/li>\n\n\n\n<li>Punto de recogida: <strong>3\u20135 d\u00edas laborables<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Portugal<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Punto de recogida SEUR: <strong>1\u20132 d\u00edas laborables<\/strong><\/li>\n\n\n\n<li>Entrega a domicilio: <strong>1\u20133 d\u00edas laborables<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Los plazos indicados son estimados y pueden ampliarse ligeramente en periodos de rebajas, promociones especiales, Black Friday, Navidad o por incidencias ajenas a By Carol.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Gastos de env\u00edo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos de env\u00edo se calculan autom\u00e1ticamente en el carrito seg\u00fan <strong>destino, peso, dimensiones del pedido y modalidad seleccionada<\/strong>. El importe mostrado antes de finalizar la compra ser\u00e1 siempre el aplicable al pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El env\u00edo gratuito desde 39,99 \u20ac se aplica \u00fanicamente a Pen\u00ednsula.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para <strong>Canarias, Baleares y Portugal no se aplica env\u00edo gratuito<\/strong> actualmente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfCu\u00e1nto cuestan los gastos de env\u00edo?<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destino<\/th><th>Modalidad<\/th><th>Precio<\/th><\/tr><\/thead><tbody><tr><td><strong>Pen\u00ednsula<\/strong><\/td><td>Punto de recogida InPost (2\u20134 d\u00edas)<\/td><td><strong>desde 3,86 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Pen\u00ednsula<\/strong><\/td><td>Entrega a domicilio Zeleris (1\u20132 d\u00edas)<\/td><td><strong>4,99 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Pen\u00ednsula<\/strong><\/td><td>Pedidos desde 39,99 \u20ac<\/td><td><strong>GRATIS<\/strong><\/td><\/tr><tr><td><strong>Baleares<\/strong><\/td><td>Recogida en oficina de Correos (2\u20133 d\u00edas)<\/td><td><strong>desde 5,69 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Baleares<\/strong><\/td><td>Entrega a domicilio (2\u20133 d\u00edas)<\/td><td><strong>desde 5,85 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Canarias<\/strong><\/td><td>Recogida en oficina de Correos (2\u20133 d\u00edas)<\/td><td><strong>desde 9,49 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Canarias<\/strong><\/td><td>Entrega a domicilio (2\u20133 d\u00edas)<\/td><td><strong>desde 11,83 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Portugal<\/strong><\/td><td>Punto de recogida SEUR (1\u20132 d\u00edas)<\/td><td><strong>desde 5,99 \u20ac<\/strong><\/td><\/tr><tr><td><strong>Portugal<\/strong><\/td><td>Entrega a domicilio (1\u20133 d\u00edas)<\/td><td><strong>desde 6,27 \u20ac<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo saber en qu\u00e9 estado est\u00e1 mi pedido?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez enviado, recibir\u00e1s un correo electr\u00f3nico con el n\u00famero de seguimiento para que puedas consultar en todo momento d\u00f3nde se encuentra tu paquete.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfPuedo cambiar la talla de una prenda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed. Si necesitas otra talla, ponte en contacto con nosotros en:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a>pedidos@bycarol.es<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">y te ayudaremos a gestionar el cambio de la forma m\u00e1s sencilla posible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfPuedo devolver un producto?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed. Dispones de 14 d\u00edas naturales desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n, siempre que el producto se encuentre en perfecto estado y conserve sus etiquetas originales.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQui\u00e9n paga los gastos de devoluci\u00f3n?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos de devoluci\u00f3n corren a cargo del cliente, excepto cuando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El producto sea defectuoso.<\/li>\n\n\n\n<li>Hayamos cometido un error en el env\u00edo.<\/li>\n\n\n\n<li>El producto haya llegado da\u00f1ado.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 m\u00e9todos de pago acept\u00e1is?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aceptamos pagos seguros mediante:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tarjeta bancaria.<\/li>\n\n\n\n<li>Bizum.<\/li>\n\n\n\n<li>Otros m\u00e9todos de pago disponibles durante el proceso de compra.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Todas las transacciones est\u00e1n protegidas mediante sistemas de pago seguros.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfLas prendas son iguales a las fotograf\u00edas?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed. Nos esforzamos al m\u00e1ximo para que las fotograf\u00edas reflejen fielmente los colores, tejidos y acabados de cada producto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No obstante, los colores pueden variar ligeramente dependiendo de la configuraci\u00f3n de la pantalla desde la que se visualicen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfLas unidades son limitadas?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed. En BY CAROL trabajamos con peque\u00f1as colecciones cuidadosamente seleccionadas, por lo que muchas prendas cuentan con unidades limitadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si una prenda te ha enamorado, te recomendamos no dejarla escapar.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo contactar con vosotros?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes rellenar nuestro formulario de contacto o escribirnos siempre que lo necesites a:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a>info@bycarol.es<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Estaremos encantados de ayudarte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfDesde d\u00f3nde envi\u00e1is los pedidos?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todos nuestros pedidos son preparados y enviados desde Madrid (Espa\u00f1a).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfTen\u00e9is tienda f\u00edsica?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Actualmente, BY CAROL es una boutique online especializada en moda y complementos para mujer, lo que nos permite ofrecer una experiencia de compra c\u00f3moda, sencilla y cercana desde cualquier lugar de Espa\u00f1a.<\/p>","protected":false},"excerpt":{"rendered":"<p>PREGUNTAS FRECUENTES (FAQ) \u00bfCu\u00e1nto tarda en llegar mi pedido? Plazos de entrega Pen\u00ednsula Canarias Baleares Portugal Los plazos indicados son [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_themeisle_gutenberg_block_has_review":false,"_xspeed_no_cache":false,"_xspeed_expiry_hours":0,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":10,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":1856,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/25\/revisions\/1856"}],"wp:attachment":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}