{"id":23,"date":"2026-07-07T12:17:05","date_gmt":"2026-07-07T10:17:05","guid":{"rendered":"https:\/\/bycarol.es\/?page_id=23"},"modified":"2026-09-15T12:42:51","modified_gmt":"2026-09-15T10:42:51","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/bycarol.es\/pt\/envios-y-devoluciones\/","title":{"rendered":"Env\u00edos y devoluciones"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">ENV\u00cdOS Y DEVOLUCIONES<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Envios<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En BY CAROL preparamos cada pedido con mucho cari\u00f1o y atenci\u00f3n al detalle para que la experiencia de compra sea tan especial como las prendas que seleccionamos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Plazos de entrega<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Espa\u00f1a (Pen\u00ednsula): 2-4 d\u00edas laborables.<\/li>\n\n\n\n<li>Espa\u00f1a (Canarias): 4-7 d\u00edas laborables.<\/li>\n\n\n\n<li>Espa\u00f1a (Baleares): 4-7 d\u00edas laborables.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos realizados en fines de semana o festivos comenzar\u00e1n a prepararse el siguiente d\u00eda laborable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En per\u00edodos de alta demanda (rebajas, promociones especiales o campa\u00f1as navide\u00f1as), los plazos de entrega podr\u00e1n verse ligeramente ampliados.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Gastos de env\u00edo<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Tipo de env\u00edo<\/th><th>Coste del env\u00edo asumido por el cliente sin Impuestos (Excepto Canarias)<\/th><\/tr><\/thead><tbody><tr><td>Punto de recogida<\/td><td>Solo pen\u00ednsula: 4,25&nbsp;\u20ac<\/td><\/tr><tr><td>Env\u00edo a domicilio hasta 39,98 \u20ac<\/td><td>Pen\u00ednsula: 4,99\u00a0\u20ac \/ Canarias: 10,99 \u20ac \/ Baleares: 5,11 \u20ac<\/td><\/tr><tr><td>Env\u00edo a domicilio desde 39,99 \u20ac<\/td><td>GRATIS (Excepto Canarias y Baleares)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Todos los pedidos incluyen n\u00famero de seguimiento, que recibir\u00e1s por correo electr\u00f3nico una vez tu paquete haya sido enviado.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Cambios de talla<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sabemos que comprar ropa online puede generar dudas con las tallas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si necesitas cambiar la talla de un producto, estaremos encantados de ayudarte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para solicitar un cambio, escr\u00edbenos a:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a>pedidos@bycarol.es<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">antes de que transcurran 14 d\u00edas naturales desde la recepci\u00f3n del pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El producto deber\u00e1 encontrarse:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sin usar.<\/li>\n\n\n\n<li>Con todas sus etiquetas originales.<\/li>\n\n\n\n<li>En perfecto estado.<\/li>\n\n\n\n<li>En su embalaje original, siempre que sea posible.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Devoluciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dispones de un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del pedido para solicitar la devoluci\u00f3n de cualquier producto, conforme a la legislaci\u00f3n vigente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para tramitar una devoluci\u00f3n, \u00fanicamente tendr\u00e1s que enviarnos un correo electr\u00f3nico a:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a>devoluciones@bycarol.es<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">indicando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido.<\/li>\n\n\n\n<li>Nombre completo.<\/li>\n\n\n\n<li>Producto que deseas devolver.<\/li>\n\n\n\n<li>Motivo de la devoluci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Gastos de devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos de devoluci\u00f3n correr\u00e1n a cargo del cliente, salvo en los siguientes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Producto defectuoso.<\/li>\n\n\n\n<li>Error en el env\u00edo realizado por BY CAROL.<\/li>\n\n\n\n<li>Producto recibido da\u00f1ado durante el transporte.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En cualquiera de estas situaciones, BY CAROL asumir\u00e1 \u00edntegramente los costes derivados de la devoluci\u00f3n o sustituci\u00f3n del producto.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez recibido y revisado el producto devuelto, procederemos al reembolso del importe correspondiente utilizando el mismo m\u00e9todo de pago empleado en la compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El reembolso se realizar\u00e1 en un plazo m\u00e1ximo de 14 d\u00edas naturales desde la recepci\u00f3n del producto devuelto, aunque habitualmente se efectuar\u00e1 antes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Productos no admitidos para devoluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No podr\u00e1n devolverse aquellos productos que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presenten signos evidentes de uso.<\/li>\n\n\n\n<li>No conserven sus etiquetas originales.<\/li>\n\n\n\n<li>Hayan sido manipulados o deteriorados por causas ajenas al transporte.<\/li>\n\n\n\n<li>Se encuentren fuera del plazo legal establecido para su devoluci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Nuestro compromiso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En BY CAROL creemos que una compra online debe ser sencilla, segura y agradable. Si tienes cualquier duda antes o despu\u00e9s de realizar tu pedido, estaremos encantados de ayudarte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes contactar con nosotros en cualquier momento en:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a>info@bycarol.es<\/a><\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>ENV\u00cdOS Y DEVOLUCIONES Env\u00edos En BY CAROL preparamos cada pedido con mucho cari\u00f1o y atenci\u00f3n al detalle para que la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_themeisle_gutenberg_block_has_review":false,"_xspeed_no_cache":false,"_xspeed_expiry_hours":0,"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":9,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":1738,"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/pages\/23\/revisions\/1738"}],"wp:attachment":[{"href":"https:\/\/bycarol.es\/pt\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}